Terms & Conditions
Attention: Every property has its particular booking conditions shown in the details page. By accepting to these general conditions you also accept the conditions of the apartment that you book.
Confirmation. Upon payment you will see a confirmation screen, you will then receive an SMS on your cell phone and a confirmation email with all the details. It is important to read it carefully. It is possible that the confirmation email you receive arrives in the spam folder. If you do not receive the email we recommend that you check all your email folders. We also recommend you to print the confirmation you'll see on screen.
Some landlords have specific payment conditions and reservations are subject to the fulfillment of such conditions.
Arrival and departure. About 4 days before arrival you must notify your contact person the approximate time of arrival at the accommodation. The departure must take place before the time indicated on the conditions of each apartment. The owner or contact person reserves the right to request the signing of a contract on arrival at the accommodation.
If the client on arrival is not able to contact the owner or to locate the apartment, he/she should call the emergency number provided in the reservation email. If the client does not take this action, then our company declines any responsibility.
Neither are we responsible for the theft of objects placed inside the apartment.
Other conditions. The customer must respect the rules established for the housing, furniture, and equipment. It is not permitted to accommodate more people than indicated in the reservation. It is prohibited to make noise after 9:00PM inside the accommodation and also on the stairs.
In order to receive the keys of the accommodation usually a deposit has to be paid as a guarantee to the owner. OK Apartment is not responsible for the loss of any deposit, or discussing a possible return of the deposit.
The reservation fee will not be refunded in the case a client cancels a reservation. Some housing conditions, discussed in paragraph one, apply an additional penalty for cancellation. These must be communicated by email or through the account of OK Apartment.
If the accommodation is not available due to unforeseen circumstances OK Apartment will try to offer the client an alternative accommodation with similar characteristics. If the client doesn't accept the alternative accommodation or if there's no other accommodation available the reservation will be cancelled and the reservation fee will be refunded.
It is possible to change the reservation dates in the following cases:
- Longer stay. If the property is available for the dates after paying the difference in the booking fee.
- Shorter stay. Always possible if the client gives notification at least one month before the arrival date and without any refund of booking fee.
Changes in reservations are reported by email or through the OK Apartment customer account. For the first change in a reservation we will not charge administrative costs, but from the second change we apply an additional €20 administration fee.
Clients decide the area in which they wish to stay and it is not our responsibility if do not like it.
About the web
Price guarantee. We are committed to offering the best price and that's why we ask for the co-operation of our customers. If you find a lower rate we will refund double of the difference between the rates.
Currency. Prices and payments are made in euros. Prices shown in other currencies on our website are an estimate and according to the changes provided daily by the European Central Bank.
Limitation of age and use. The right to use this website is reserved for people over the age of 18 years, be they individuals or representatives of institutions or companies. Any distribution, modification, transformation, removal, public display, and/or other activity is strictly prohibited, if not expressly authorised by Home Online Spain S.L.
Changes in the information. We continually improve the content of the website, which contains information that depends on third parties and/or institutions. For this reason we are not responsible for the accuracy of such information.a